Here at Abccables.com, we promise to do our very best at bringing you the highest quality products in a timely and efficient manner. However, if for some reason you need to return your order, we will gladly issue you a refund, according to the following guidelines:
All returns MUST be processed within 21 days from the invoice date, whether you’re requesting a refund or a replacement. Issued RMA#s are valid for 10 day only
***All returns are subject to a 25% restocking fee. Serial number and certification labels (e.g. UL listing, capacity, brand name, UPC Code, etc.) must NOT be removed or altered, as this will void your Abccables.com Return Policy.
-----------------Tools and testers are non refundable defects will be exchanged only.----------------------
***Free shipping offer.
Any returned items under our free shipping offer of $100.00 is subject to normal FedEx rates this applies to returns only. This applies only if the returned item will bring your total below $100.00.
If you wish to return an item that has been discontinued, you will be given the option of accepting a comparable replacement item, or receiving a refund at the current market value of the product, less the restocking fee. Any current market value refund issued may not exceed the original invoice price. In the event that the item you ordered is either Out of Stock or Backordered a representative will contact you to request an alternative item.
We know that we are not always perfect; at times we may send you an incorrect item – in this instance, we will gladly facilitate the return and replacement of the product and cover any applicable shipping charges. Unfortunately, we are unable to issue shipping refunds on items returned under any other circumstances.
***How to Process a Return:
All returns must be in their ORIGINAL PACKAGING, as well as in resalable condition. Any packaging materials, CDs, software, accessories, manuals, warranty cards and documentation originally sent must be included in the package. In the event that a package is returned and doesnot meet the guidelines we’ve listed above, Abccables.com reserves the right not to honor the return.
Contact us for a Return Merchandise Authorization (RMA)
In order to process our customers’ returns as quickly and successfully as possible, we require ALL returns to be accompanied by an RMA [Return Merchandise Authorization]. To obtain your RMA and any additional return info you may need, please fill out the form at the bottom of this page, you will be emailed a RMA # within 24-48 hours.
***Shipping Your Return:
Because we want your return experience to be as hassle-free as possible, we strongly recommend that you fully insure your return shipment so that you’re well protected in the event that the package is lost or damaged in transit. UPS & FedEx provide traceable shipments, complete with a proof-of-delivery feature that guarantees that your package is delivered to the intended location. We urge you to use a carrier that has both tracking and proof-of-delivery capabilities. Please be advised that postage charges are non-refundable, and that Abccables.com is not responsible for any packages lost or damaged during transit.
If you cannot find the proper response to your question, please feel free to email us at email@example.com and we will answer your question as thoroughly and promptly as possible.